Ecommerce and Dropshipping Guide

How to get your small business into engines like ChatGPT

Dondo
Dondo
July 9, 2025
How to get your small business into engines like ChatGPT

AEO for Small Brands: How to Compete with Giants Using AI

Online positioning is changing rapidly.

What used to be a race to appear on the first page of Google has now become a competition to be the answer provided by artificial intelligence engines. This is known as AEO (Answer Engine Optimization).

For small brands, this might seem like a disadvantage. How can you compete against companies with millions of visits, backlinks, and content budgets? But the reality is different: AEO is leveling the playing field.

According to Gartner, by 2026, 30% of searches will be done through AI-based answer engines like ChatGPT, Google SGE, or Perplexity. And those who adapt their content now will have a real advantage.

What is AEO and why is it an opportunity for small businesses?

AEO (Answer Engine Optimization) is the strategy that helps you appear as a direct answer in search engines powered by artificial intelligence.

Unlike traditional SEO—which favors domain age, number of backlinks, and site authority—AEO values content that is:

  • ☑️ Clear
  • ☑️ Conversational
  • ☑️ Specific
  • ☑️ Focused on answering concrete questions

This means that a small shop with well-written content can compete with, and even surpass, much larger brands with generic or unhelpful copy.

How to work on AEO without a marketing team

You don’t need a technical SEO or AEO team to start optimizing your content and website. Here are five practical and essential tips you can start applying today as a small business:

1. Create content that answers real questions

Gather the questions your customers ask on social media, chat, or reviews.

  • Is this facial serum good for oily skin?
  • What size laptop fits in this backpack?
  • Is this blouse suitable for hot weather?

Then naturally incorporate them into your product descriptions or FAQ sections.

✏️ Example:

- This serum is a great option if you have oily skin. Its formula includes niacinamide, an ingredient that minimizes the appearance of pores and helps reduce oil production without drying out the skin.
- Wondering what size laptop fits in this backpack? It has a padded compartment that protects devices up to 15.6 inches.
- This blouse is lightweight, breathable, and perfect for hot days. The fabric allows airflow, making it ideal for warm climates.

You don’t need to write long articles: a clear answer in one or two well-written paragraphs may be enough for an AI to choose it as the best answer.

2. Use clear headings and structured lists

AI systems interpret content based on structure. To help them better understand each section, it's key to organize your content using proper heading levels (like H1, H2, H3), bullet points, and numbered lists.

Recommendations:

  • Use a single H1 for the main page title
  • Break the content into clear sections using H2
  • Use H3 for sub-sections within each part
  • When giving answers or explaining processes, go for bullet or numbered lists

✏️ Example:

How to wash this garment?
1. Hand wash with cold water
2. Do not use bleach
3. Hang dry in the shade

This not only improves your positioning, it also makes your content more useful and easier to read—for both shoppers and AI engines.

3. Add a Frequently Asked Questions (FAQ) section

Each product page can include at least 2 or 3 common questions with brief answers. Don’t underestimate this space: it’s a favorite spot for answer engines.

✏️ Example:

Is this product suitable for sensitive skin?
Yes, its formula is dermatologically tested and free from fragrances and alcohol.

Tip: Use natural language and avoid repeating what’s already in the product description.

4. Write in a conversational tone

You don’t need to sound like Wikipedia. You can use a tone that is friendly, professional, and clear. Write as if you were replying to a real customer’s message: direct, no fluff, and empathetic.

✏️ Example:
Instead of: Multifunctional and ergonomic bag.
Try: This bag is perfect if you need everything within reach on a long day—it has a special compartment for your water bottle, one for your keys, and enough room for a 14-inch laptop.

5. Use tools that automate this process

You don’t have to do everything manually. Tools like Dondo let you connect your store, generate your brand voice, and optimize your products for AEO and SEO automatically—without losing your brand’s identity.

👉 You can start your free trial here

Common AEO mistakes (and how to avoid them)

Although AEO seems simple, it’s easy to make mistakes that reduce its impact. Here are some of the most common:

  1. Using overly technical or vague language: Generic or overly formal phrases don’t connect with AIs—or with users.
  2. Ignoring FAQs: Skipping this section is missing out on a great opportunity to answer specific questions.
  3. Poor content structure: A wall of text without hierarchy or lists is harder for AI systems to understand.

Solution: Write clearly and directly, include relevant FAQ sections, and structure all your content with logic and clarity.

How small brands can stand out with AEO

  • Well-defined niche: If your store targets a specific segment, you can create more relevant and detailed content than a general big brand.
    (A vegan beauty store can answer questions like whether a product is carmine-free.)
  • Authentic product knowledge: As a founder or small team, you know your product inside and out. That hands-on experience translates into more accurate and helpful descriptions.
    (You can confidently explain how to adjust a belt you handcrafted yourself or describe the real feel of a fabric.)
  • Agility to adapt and improve: Unlike large brands that require approvals and long processes, you can update your content right away.
    (If a customer leaves a review with a new question, you can answer it directly in the product description within minutes.)

Conclusion

AEO is redefining the rules of the game. It’s no longer just about who has the biggest site or the biggest budget. It’s about who answers better.

And in that, small brands have a big opportunity.

If you want to start optimizing your products for AI engines today, try Dondo for free and let artificial intelligence work in your favor.

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