Brand Tone

Appreciative & Customer-Centric, Direct & Informative, Service-Oriented, Potentially Resilient/Adaptable

Brand Values

• •Accessibility
• •Customer Satisfaction
• •Product Variety/Authenticity
• •Compliance

Best Practices

• •Maintain a customer-centric approach in all communications.
• •Be direct and informative, providing clear details about products and services.
• •Emphasize service quality by highlighting fast shipping and product condition.
• •Show resilience and adaptability by addressing challenges and providing solutions.
• •Ensure transparency and clear communication channels to address customer concerns.

Social Perception

Positive (among its customers): Perceived as a reliable supplier with good products and service, known for fast delivery and product quality. Awareness within the broader shisha community of regulatory challenges. Concern possible from those awaiting orders, needs to be mitigated with clear communication.

Copy Examples

• •Dear Loyal Customers, Thank you for all your support.
• •For any queries relating to missing orders or refunds please contact us at info@kmshisha.com.au.
• •Always get what you pay for (customer review).
• •Khalil Mamoon hookahs: Known for their traditional Egyptian craftsmanship.
• •Enjoy trying different vape flavours monthly (customer feedback).