Brand Tone

Friendly, Approachable, Professional, Knowledgeable, Community-Oriented, Value-Driven

Brand Values

• •Customer Service Excellence
• •Quality Products
• •Competitive Pricing/Value for Money
• •Expertise and Experience
• •Community Support
• •Reliability and Trustworthiness

Best Practices

• •Tailor language for both trade professionals and the public, maintaining a friendly and helpful tone.
• •Highlight competitive pricing and the staff's knowledge, using phrases like 'expert advice' and 'value for money.'
• •Use a conversational style on social media, encouraging interaction and responding promptly and friendly.
• •Showcase customer testimonials, project photos, and staff introductions to reinforce reliability and quality.
• •Reference Hartlepool and local events to strengthen the connection with the local customer base.

Social Perception

Hartlepool Plumbing Supplies is generally perceived very positively by its customers. They are seen as a reliable, local, and independent business offering good value and expert advice. The staff's helpfulness and knowledge are key differentiators mentioned frequently in positive reviews. There's a strong sense of a local business that understands and serves its community well, catering to both trade professionals and the general public.

Copy Examples

• •Stop dreaming, start doing! ✨ Our new range of [Product Category, e.g., Modern Bathroom Taps] has just landed at HPS. Top quality, prices that won't break the bank, and expert advice from our friendly team to help you choose. Pop into our Hartlepool showroom or message us for details! #HartlepoolPlumbing #BathroomGoals #SupportLocalHartlepool
• •Transformation Tuesday! 😍 Check out this stunning bathroom makeover completed by one of our brilliant trade customers using supplies from HPS. We love seeing your projects come to life! Got a plumbing job big or small? We’ve got the gear and the know-how. #Hartlepool #PlumbingSupplies #CustomerSuccess #IndependentMerchant
• •Your Trusted Local Plumbers Merchant in Hartlepool. Quality Supplies, Competitive Prices & Expert Advice for Trade and Public. With over 20 years in the game, we know our stuff!
• •(Video showing a staff member demonstrating a simple plumbing fix or product feature) Quick tip from your mates at HPS! 👋 Dealing with a [common small plumbing issue]? Here’s a simple fix using [Product Name]. Always here to help you get the job done right. #PlumbingHacks #HartlepoolPlumbingSupplies #DIYTips #TradeSecrets
• •Planning a plumbing project in Hartlepool? From boilers to beautiful bathrooms, Hartlepool Plumbing Supplies offers quality products at prices you'll love. Our experienced team is always ready with friendly advice for trade pros and DIY heroes alike. Visit our showroom on Cromwell Street! #Hartlepool #Plumbing #SupportLocal