Brand Tone

Informative, helpful, and community-focused

Brand Values

• •Helpfulness
• •Community Engagement
• •Responsiveness
• •Trustworthiness
• •Continuous Improvement

Best Practices

• •Use a friendly and accessible tone when offering advice.
• •Incorporate user-generated content, such as comments, to demonstrate community engagement.
• •Address potential negative feedback constructively and empathetically.
• •Highlight the value of online reviews in building trust and credibility.
• •Maintain a consistent voice across all platforms to reinforce brand identity.

Social Perception

A brand that is seen as helpful, responsive, and appreciative of its community's feedback.

Copy Examples

• •"Handling online reviews? Here's how to turn feedback into a win-win!"
• •"See what our community is saying! We love hearing from you. #CustomerLove"
• •"Got a negative review? Don't panic! Here's our step-by-step guide to resolving issues."
• •"Online reviews: Your secret weapon for building trust and boosting sales!"
• •"Your voice matters! Join the conversation and help us improve. #CustomerFeedback"