Brand Tone

Friendly, reliable, and transparent. Aiming to build trust with customers by being upfront about delivery times and processes while maintaining a positive and helpful attitude.

Brand Values

• •Transparency
• •Customer Satisfaction
• •Reliability
• •Accessibility
• •Global Reach

Best Practices

• •Maintain clear and transparent communication regarding delivery times and processes.
• •Emphasize customer-centric service in all interactions.
• •Focus on building trust and reliability with customers.
• •Actively monitor and address customer feedback on social media and other platforms.
• •Highlight the benefits of offering international products to the local market.

Social Perception

A reliable and accessible platform for Colombians (or Brazilians, depending on the target) to purchase international products, characterized by transparent communication and customer-focused service.

Copy Examples

• •"Bringing the world to your doorstep! Sunofertas offers a curated selection of international products with fast delivery options."
• •"We understand waiting can be tough. That's why we provide detailed tracking and updates on your Sunofertas order, delivered by Correos."
• •"Your satisfaction is our priority. Our customer support team is here to help with any questions or concerns about your Sunofertas purchase."
• •"Discover unique finds from around the globe! Sunofertas makes international shopping easy and convenient, with secure payment options and reliable delivery."
• •"At Sunofertas, we're committed to providing a seamless shopping experience. From browsing to delivery, we're here to make your international purchases a breeze."