Brand Tone

Informative, Direct, and Reassuring

Brand Values

• •Security
• •Transparency
• •Quality
• •Customer Support
• •Best Price

Best Practices

• •Make information about policies, shipping, and returns easy to find and understand.
• •Prioritize clear communication in FAQs.
• •Maintain transparency in explaining processes.
• •Proactively address customer concerns.
• •Ensure consistent messaging across all platforms.

Social Perception

A trustworthy and reliable e-commerce store that prioritizes customer satisfaction through clear communication and secure processes.

Copy Examples

• •7 dias corridos para devolução após o recebimento do produto
• •Processo de compra 100% segura!
• •Consigo rastrear o minha Compra?
• •Tomamos cuidado para escolher fornecedores que além de preço e qualidade, também agilizam o tempo de envio
• •We work with international suppliers... to always ensure the best price...and the best quality!