Brand Tone

Reliable, helpful, and customer-centric. Aim for a tone that builds trust and emphasizes value and convenience.

Brand Values

• •Reliability
• •Customer Satisfaction
• •Value
• •Convenience
• •Trustworthiness

Best Practices

• •Develop a strong social media presence across relevant platforms (Facebook, Instagram, YouTube, etc.) to engage with customers and build brand awareness.
• •Actively encourage and solicit customer reviews and ratings for products and the overall store experience.
• •Display customer reviews prominently on the website to build trust and provide social proof to potential buyers.
• •Monitor online reviews and social media mentions to address customer concerns and maintain a positive brand reputation.
• •Ensure consistent brand messaging and tone across all online channels, including social media, website copy, and customer communications.

Social Perception

ECOM Descontos wants to be perceived as a trustworthy and reliable online retailer for appliance parts and accessories, known for excellent customer service and competitive prices. The goal is to foster a sense of community and demonstrate a commitment to customer satisfaction.

Copy Examples

• •"Looking for reliable appliance parts? We've got you covered!"
• •"Your satisfaction is our priority. Shop with confidence at ECOM Descontos!"
• •"Discover amazing deals on essential appliance accessories. Upgrade your home today!"
• •"Join our community! Follow us on social media for exclusive offers and helpful tips."
• •"Don't just take our word for it! See what our customers are saying about their experience with ECOM Descontos."