Brand Tone

Informative and Reliable

Brand Values

• •Trust
• •Reliability
• •Clarity
• •Responsiveness
• •Quality

Best Practices

• •Clearly communicate shipping and return policies on the website.
• •Actively monitor and respond to customer reviews on platforms like Reclame Aqui and Shopee.
• •Provide accurate tracking information and timely updates on order status.
• •Offer responsive and helpful customer service to address inquiries and resolve issues promptly.
• •Highlight guarantees, warranties, and quality assurances for products.

Social Perception

A trustworthy and reliable online store known for clear communication, efficient shipping, and helpful customer service.

Copy Examples

• •"Your order is on its way! Track your shipment with code [tracking number]. Please allow 3-7 business days for updates to appear."
• •"We're committed to quality. If you're not satisfied with your purchase, our return policy makes it easy to get a refund or exchange."
• •"Have questions? Our customer service team is here to help. Contact us via email or phone for assistance."
• •"Shop with confidence! We offer secure payment options and protect your personal information."
• •"At Loja Express, we value your satisfaction. We strive to provide fast shipping, reliable products, and exceptional customer service."