Brand Tone

Reliable and Responsive

Brand Values

• •Customer satisfaction
• •Responsiveness
• •Reliability
• •Transparency
• •Problem-solving

Best Practices

• •Prioritize clear and direct communication, especially regarding order status and potential delays.
• •Maintain a responsive and helpful customer service presence across all platforms.
• •Showcase positive customer experiences and product testimonials to build trust.
• •Actively monitor and address customer feedback on platforms like Reclame Aqui.
• •Use language that is reassuring and empathetic when addressing customer concerns.

Social Perception

A company that is generally reliable and responsive to customer issues, but with room for improvement in proactive communication and preventing issues from arising in the first place.

Copy Examples

• •"Your satisfaction is our priority. We're here to help with any questions or concerns."
• •"We're committed to delivering quality products and excellent customer service."
• •"Thank you for your patience. We're working hard to get your order to you as quickly as possible."
• •"We value your feedback and are always striving to improve."
• •"Shop with confidence knowing that we stand behind our products and services."