Brand Tone

Cautious and transparent, with an emphasis on building trust

Brand Values

• •Transparency
• •Customer satisfaction
• •Quality
• •Trust
• •Reliability

Best Practices

• •Prioritize transparency by clearly displaying contact information, return policies, and shipping details.
• •Actively manage and respond to customer feedback across all platforms to address concerns and build trust.
• •Showcase high-quality product images and videos to accurately represent the merchandise.
• •Offer secure payment options and ensure data privacy to protect customer information.
• •Highlight positive customer testimonials and reviews to build social proof.

Social Perception

Currently perceived with skepticism due to association with unreliable online retailers. The goal is to shift perception towards trustworthiness and reliability.

Copy Examples

• •"We understand your concerns about online shopping. That's why we offer a transparent return policy and secure payment options."
• •"We value your feedback and are committed to providing exceptional customer service. Contact us with any questions or concerns."
• •"Shop with confidence knowing that we stand behind the quality of our products. See our customer reviews for proof!"
• •"We're building a community of satisfied customers. Join us and experience the M-Trendy difference."
• •"Your trust is our priority. We are committed to transparency and providing a safe and reliable shopping experience."