Brand Tone

Reliable, helpful, and transparent. Build trust through clear communication and commitment to customer satisfaction.

Brand Values

• •Customer satisfaction
• •Transparency
• •Reliability
• •Responsiveness
• •Quality

Best Practices

• •Prioritize clear and direct communication regarding product information, shipping, and returns.
• •Address customer inquiries promptly and professionally across all channels (email, WhatsApp).
• •Actively monitor and respond to customer feedback on Reclame Aqui and other review platforms.
• •Clearly differentiate `oneimport.com.br` from other businesses with similar names to avoid confusion.
• •Showcase positive customer experiences and testimonials prominently on the website and social media.

Social Perception

A trustworthy and customer-focused online retailer, known for reliable products and responsive service.

Copy Examples

• •"Your satisfaction is our priority. We're here to help with any questions or concerns you may have."
• •"Shop with confidence! Our 'Exchanges and Returns' policy ensures a hassle-free experience."
• •"Looking for the perfect electronic gift? Our team can help you find exactly what you need."
• •"We are committed to providing quality products and exceptional customer service. Contact us today!"
• •"Transparency matters. See our detailed 'Exchanges and Returns' policy for more information."