Brand Tone

Informative and reassuring, with a focus on transparency.

Brand Values

• •Transparency
• •Customer Support
• •Reliability
• •Accessibility
• •Clarity

Best Practices

• •Clearly display contact information (email and WhatsApp) on all pages.
• •Provide detailed shipping, payment, and returns information upfront.
• •Proactively communicate the shipping process for imported products, including tracking updates.
• •Monitor mentions of "Allverse" to address any confusion with other entities.
• •Encourage customer feedback and address concerns promptly, particularly on platforms like Reclame Aqui.

Social Perception

Reliable and transparent, addressing customer concerns and building trust.

Copy Examples

• •"Need help? Contact us via email at support@allverse.com or WhatsApp at +55 (XX) XXXXX-XXXX for immediate assistance."
• •"We ship worldwide! Learn about our shipping rates, delivery times, and return policy here."
• •"Imported directly to you! Track your order via Correios once it arrives in Brazil."
• •"We're committed to providing a seamless shopping experience. If you have any questions, please don't hesitate to reach out."
• •"Your satisfaction is our priority. Read our FAQs for quick answers or contact our support team for personalized help."