Brand Tone

Friendly, responsive, and customer-focused, emphasizing originality and satisfaction.

Brand Values

• •Customer Satisfaction
• •Originality
• •Responsiveness
• •Trustworthiness
• •Ease of Use (returns/exchanges)

Best Practices

• •Maintain a customer-centric approach in all communications.
• •Highlight the ease of returns and exchanges to build trust.
• •Emphasize the 'original' and 'unique' aspects of the gifts.
• •Incorporate customer reviews and testimonials to showcase satisfaction.
• •Use a friendly and responsive tone when addressing customer queries on social media.

Social Perception

A brand that values customer satisfaction, offers unique and original gifts, and is responsive to customer needs.

Copy Examples

• •"We want you to love your Prendas Decoração! That's why we offer a 30-day return or exchange policy."
• •"Looking for the perfect original gift? You've come to the right place!"
• •"See what our customers are saying about the Caneca Reversível Gato Branco! ⭐⭐⭐⭐⭐"
• •"Have a question? Our friendly team is here to help! Contact us anytime."
• •"Your satisfaction is our top priority. If you're not happy, we'll make it right."